Our Staff

While Laurel Care Home is all about our residents, nothing would be possible without the dedicated care delivered by our experienced team. Felicity Dennis leads a loyal and dedicated nursing team with over 150 years of nursing experience – that average 15 years each. One of our senior nurses started as a 15-year-old kitchen assistant, trained as a nurse and now is a sister of the day shift. All of the senior team and nurses have done care shifts – “none are too posh to wash”.

Every member of our team is dedicated to improving their skills and knowledge. We equip our staff to be the best they can be by offering regular training and the opportunity to gain formal qualifications. Many have developed specialist skills in caring for the elderly where they have expanded their knowledge base and put the best care into practice. A high percentage of our carers have been with us between 10-20 years and our relationship crosses generations e.g. Mum and daughter teams.

  • Laurence Baughan


    Laurence became a director at Laurel Care Home in July 1990 after taking over from the founders of the home, his parents. He has a diploma in Social Care and was a key driver towards the home offering Nursing Care as well as Residential Care. Laurence describes himself as a history nerd, well-travelled and enjoys the Argentinian Tango.

  • Felicity Dennis

    Registered Manager/Matron

    Felicity Dennis and her team are the drivers of excellence at Laurel Care Home, which is reflected in the standards of care we provide. Felicity brings a hoard of professional qualifications and experience; she is a Registered Nurse, has a BSc in Palliative Care & End of Life Care, NVQ 4 in Management, she is also a Manual Handling and Student Nurse Assessor. Her skills have been recognised in the awards she has collected in her career like her Management Development Award and Registered Managers Award. She describes herself as mad about Christmas, kept young by her grandchildren and loves to cook and entertain with friends.

  • Nicola Mason

    Nicola Mason

    Deputy Matron

    Nicola joined our team in 2022.  She is a Registered Mental Health Nurse who brings with her a vast experience in this field of nursing as well as her management and leadership skills. She is passionate about providing the highest standard of care to our residents and discovered a love for elderly care.

  • Ruth Fredericks

    Kitchen Manager

    Ruth has been with us at the home since 1989 making her one of the longest-serving employee’s we have. She’s an integral cog in the machine who manages a team of kitchen staff as well as feeding over 60 residents fresh, home-cooked and extremely tasty meals. Ruth is a master at her craft, having run a kitchen for the past 40 years. She enjoys gardening, walking with friends and having fun with her grandchildren in her free time.

  • Karen Stephens

    Karen Stepens

    Domestic Supervisor

    Karen who likes to be called Liz joined Laurel Care Home in August 2015.  She started her career with us as a carer and later moved over to the housekeeping team.  She successfully became our Housekeeping Supervisor in 2022. She leads a great team of Housekeepers who keep our home spic and span.