While Laurel Care Home is all about our residents, nothing would be possible without the dedicated care delivered by our experienced team. Felicity Dennis leads a loyal and dedicated nursing team with over 150 years of nursing experience – that average 15 years each. They are supported by a team of carers many of whom have worked with us for between 10 and 20 years.
Everyone in the home is committed to improving their skills and personal development. Literally every member of our team is dedicated to improving their skills and knowledge. Virtually all of our staff have or are working towards their Level 2 & 3 qualifications. Many have developed specialist skills in caring for the elderly. We support and encourage our staff to attend compulsory and enhanced training to expand their knowledge base to put their best care into practice.
CQC Comments about our staff
‘”People, relatives and a health and social care professional told us staff were experienced and were meeting people's needs. People said the care and support provided met their needs effectively. People praised the staff team saying for example "The staff are very good here". Another person said "The staff have a wonderful understanding of all of our little idiosyncrasies. They know me as well as my own family". A relative said' "If and when I need care then this is the place for me". A health care professional told us, "The home has a solid core of qualified staff who lead by example. Some staff have been in the service in excess of 15 years and this provides a good foundation in how they maintain the effectiveness of the care provided. A GP told us, "People living at Laurel Care Home have high nursing needs. Most of the nursing staff have worked there for a number of years. It is a very stable team and this reflects in the effective care that is provided".’
‘The registered manager told us that all staff were understanding and showed patience with people. This was confirmed by our observations. She said, "The team go that extra distance to get it right". Non care staff who worked in the home such as kitchen and domestic staff took time to sit with people and chat. Staff sat talking with people and engaged in lively conversations about their families, social events and sharing memories. Staff took every opportunity to engage with as many people as possible. For example, by bending down to ask if a person would like more tea, by touching a person's hand to ask if they were ok, and by frequently popping in and out of bedrooms to check on people.’