When families’ choose to move their loved ones into Laurel Care Home we hope they get the best of both worlds, we hope they get the benefit of our expertise and professionalism within our loyal staff group and we hope they experience our warm, friendly inclusive approach to family care.
We also hope that residents can enjoy the full range of activities and landscaped gardens in a beautiful setting secure in the knowledge that we have the medical expertise to adapt our level of care as their health needs change.
Most care homes will claim that they provide person centred care. To do this really well you need a settled management team that builds a band of dedicated loyal nurses and carers who are committed to getting to know each resident and tailoring their approach to their needs. If managers and staff are changing constantly, and the home is staffed by agency personnel, it is virtually impossible to do this. We like to think this is something we do really well.
What our CQC Inspection said
‘People, staff and relatives said they found the home was well run by the registered manager and that they were involved in the running of the home. A GP told us, "I have been associated with the home for a number of years. The home is exceptionally well led and the leadership is evident in the way the whole service is managed". Staff told us the registered manager was approachable and would listen to staff about any ideas or concerns they may have. One staff member said, "It's lovely, it's like one big family you are always made to feel comfortable working here". Staff were motivated to provide the best care and support they could and felt that it was a team approach.
The registered manager told us that the vision of the service was to provide a home environment that was, "The best place to live, and the best place to work". Staff shared this vision and staff told us that they felt the registered manager and provider understood about valuing the staff so that they were then motivated to do their best. One staff member said, "We try to make this the best place for people and we have the full support from the mangers to do this". All of the staff told us that they felt supported and valued by the provider, registered manager and deputy manager. We observed them regularly walking around the home talking to the people who lived in the home and visiting relatives. It was clear from conversations with them that they knew the people who lived at the home well.
One relative said, "I just feel extremely lucky. The staff are fantastic". A number of people we spoke with and their relatives commented on how happy the staff were in their work. During our inspection we saw that the service ran smoothly and the atmosphere was calm and efficient. We saw staff communicating amongst themselves to ensure people received the support they required when they needed it.’
Comments from relatives seen documented in the meeting minutes included for example, kind, 5 star hotel, you provide excellent nursing care and home is exceptional and far above any other local ones. One person told us, "We have these meetings which are really good but we don't have to wait for a formal meeting to raise any issues. The manager is very approachable and his door is always open".