‘The registered manager told us that the vision of the service was to provide a home environment that was... "The best place to live, and the best place to work". Staff shared this vision and staff told us that they felt the registered manager and provider understood about valuing the staff so that they were then motivated to do their best. One staff member said, "We try to make this the best place for people and we have the full support from the mangers to do this".’
Our approach is simple we challenge our staff to deliver our mission - “We aspire to be a home that you would recommend to a member of your own family” . Since we do little or no advertising without recommendations by previous clients and their families we wouldn’t be here today.
So we have great, well qualified professional staff who:
- Recognise everyone of our residents is different with their own identity and personality
- Believe in involving families and residents in all major decisions
- Work hard to create a sense of community with shared decision making
- Help families make the move by encouraging personal changes to rooms
- Are proactive in managing health and well-being and use appropriate community experts
- Help individuals and families ensure a good end of life
- Commit to professional and personal improvement
- Keep a positive attitude at work – residents live where we chose to work
CQC Inspection Report
‘People were supported to make sure they were appropriately dressed and that their clothing was arranged to ensure their dignity. Staff were seen to support people with their personal care, taking them to their bedroom or the toilet / bathroom. Staff provided clear explanations to people before they intervened, for example when people were helped to move from an armchair to their wheelchair using specialised equipment. Staff checked at each stage of the process that people were comfortable and knew what to expect next. Staff promoted independence and encouraged people to do as much as possible for themselves. A relative said, "I know dad needs help for most things but that doesn't stop the staff asking him each time. They try so hard to encourage him to do things for himself but are always there for him when he needs them".
Staff addressed people by their preferred names and displayed a polite and respectful attitude. They knocked on people's bedroom doors, announced themselves and waited before entering. Some people chose to have their door open or closed and their privacy was respected. The privacy of people was supported. For example, one person with a visual impairment told us staff often read any correspondence they had to them and ensured the door to their room was closed when this was done.’