When we first opened Laurel Care Home in 1983 the attitude to how a day should look was very regimented and the primary objective was “get as many people into the day lounge as possible.” The basic principle was “mobilisation” , getting people moving and circulating (quite literally in a physiological sense). Of course, today it is radically different. As one of our residents commented to the CQC inspector ... "Sometimes I just like a day in bed. I am not poorly, I just feel like it. The carers let me stay in bed and make sure I have everything I need".
Everything is centred around our residents and this starts even before they enter the home when they are visited by us in hospital or at home to see if Laurel Care Home would be the right place for them to live. Our first priority is to get to know the needs of our residents, we want to know what makes them the person they are, how they like spending their day, whose important to them and what makes them the unique character they are. When we know this we can provide a friendly, personalised service in a warm, homely environment.
We are all different but most of us look forward to great home cooked food, somewhere warm and safe to live, surrounded by friendly people who care about us and where we have lots of different things to do and enjoy.
CQC Inspector comments
Each person's physical, medical and social needs had been assessed before they moved into the service. Pre-admission assessment of needs included information about people's likes, dislikes and preferences about how their care was to be provided. Care plans also included a 'life diary' which documented people's upbringing, early life, education, teenage years, career and work, social and recreational interests and personal achievements. Care plans were developed and maintained about every aspect of people's care and were centred on individual needs and requirements. This ensured that the staff were knowledgeable about the person and their individual needs.
‘Staff addressed people by their preferred names and displayed a polite and respectful attitude. They knocked on people's bedroom doors, announced themselves and waited before entering. Some people chose to have their door open or closed and their privacy was respected. The privacy of people was supported. For example, one person with a visual impairment told us staff often read any correspondence they had to them and ensured the door to their room was closed when this was done.’